Explore the main tasks, what you need to be able to do and everything you need to understand to achieve them effectively.
Carry out your role within wider management structure
- Carry out your own work on activities you are responsible for, keeping to wider budget and schedule
- Deal with and report problems to relevant HoD, manager or colleagues
- Find support to create solutions for problems and challenges
- Ask for and receive individual feedback from HoD or manager on your work and support for how to improve your future performance
- Provide constructive feedback on progress of overall production or project
- Show curiosity and desire to understand the roles, responsibilities and challenges of your HoD, manager and colleagues
- The different departments and structure in your production or organisation, their roles and responsibilities towards its overall aims, how these relate to your team, and to working with clients/customers
- The goals and strategy your HoD or manager sets for your team
- How to communicate most effectively (“upwards management”) to your HoD or manager to update on progress, or ask for their support
Develop and demonstrate leadership to others
- Think beyond your own role on projects and consider the workflows and contributions of colleagues key to successfully completing a project
- Engage with the wider industry environment and adapt your plans to suit
- Respect and promote the views, wishes and feelings of others
- Show empathy with others: curiosity to understand their situation, openness to feedback, ability to adjust your way of working to match, ability to actively listen, and appetite to try something new.
- Establish working relationships with your team that build trust and confidence in their abilities in their roles and in your abilities as a leader
- Support and guide others, to develop as an individual and as a professional, and to strengthen their skills and experience
- Think about creative solutions, fresh approaches and new ways of working
- Develop a strategy or plan and communicate it clearly to your colleagues
- Different possible types of leadership style and which one suits your own personality and way of working
- Wider, evolving industry dynamics in your part of the screen sector, and how this might affect your work
Advanced: manage the day-to-day work of your team or colleagues
- Explain to your team the scope of their job and how it relates to others
- Develop a work plan for your team, and ensure everyone is aware of their activities and responsibilities, including budget and schedule
- Give colleagues the opportunity to contribute and try out work, to aid their own personal development
- Make sure junior colleagues know how to use equipment and materials, and ask questions to clarify anything they do not fully understand
- Ensure your team is clear on how to deal with and report problems
- Support and coach your team to find solutions to problems and
- Where member(s) of your team are not following requirements of the brief, discuss this with them to find out the cause
- Provide individual feedback to colleagues on their work and (especially for junior colleagues) find ways to help them improve future performance
- Help colleagues choose between competing priorities
- Provide feedback to all your team on progress of the overall production
- Ask your team for suggestions to improve your own future performance
- How to develop a work plan which clearly lists roles and responsibilities
- Processes and procedures to follow when managing junior colleagues on the production or organisation you are working in
- Your health and safety responsibilities regarding other people
- How to get feedback on your team’s performance
- Effective, unobtrusive, and objective ways to monitor performance and provide constructive feedback to junior or experienced colleagues
- How to encourage others to develop skills and progress in their careers
- How to get and evaluate feedback regarding your own performance
Advanced: manage how you and your team works with others
- Build relationships and maintain regular communication between your team and other departments or external organisations who you work with
- Ensure your team meets deadlines and completes actions on time and to expected quality for colleagues and partners
- Report on progress to senior management on your team’s activities, inform other teams of any difficulties and agree alternative actions
- Ensure your team makes realistic promises and delivers promised actions on time and as agreed with clients or customers
- Establish effective professional relationships between your team and key decision makers and influencers at clients or customers
- Encourage your team to identify opportunities to develop new or existing client or customer relationships
- Identify relationships with other teams that are not working as effectively or profitably as they should and try to improve them
- Make sure you and your team appreciate and accommodate differences between people from different backgrounds and approaches
- Relevant key people in suppliers, partners or clients, their work roles, responsibilities, specialist skills, and how they relate to your team
- How you and your team can communicate clearly and calmly to others, especially in stressful situations
- Your team’s role in the overall process and the impact of their attitude, time management, deadlines and quality of work on others
- Clients’ or customers’ needs and priorities and, if relevant, the markets they are in and how they generate income
- How and why your organisation develops client or customer relationships, and what this means for your team
- The importance of always acting with integrity to others, developing and maintaining respect and trust, and recognising and respecting appropriate boundaries – especially in stressful situations
Advanced: manage working with external freelancers, services or suppliers
- Ensure that there is an accurate and realistic brief for the work to be contracted which has been agreed by appropriate people
- Help select the most appropriate freelancers or suppliers for a project using valid, fair and realistic information
- Agree with suppliers or freelancers what they will deliver and what terms
- Formalise your expectations using contracts or agreements
- Confirm with suppliers how you will check performance meets standards
- Agree any changes with suppliers and inform them of the implications
- Arrange for payment in line with agreed timescales and performance
- Resolve any supplier issues, and take action to prevent them recurring
- The brief, criteria, budget, and schedule for the work
- Organisational procedures when securing external services or supplies
- How to break down and compare different estimates and bids
- Which key details are negotiable when securing services or supplies
- How contracts are structured, and how payments will be made
- How to define and manage change control processes
- How to seek legal advice about addressing unsatisfactory performance
- How to record variations in performance and agree corrective actions
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