I currently work for Shop Direct as a social media assistant. I manage and maintain the 7 brands which consist of Very, Littlewoods, Littlewoods Ireland, Isme, K&Co, Woolworths and Very Exclusive.
I have just finished my involvement in the social aspects of setting up our companies newest brand Very Exclusive a high end designer online retailer offering credit facilities to help people afford the designers they love, working on our social image, helping to implement a strategy in how to deal with arising issues and our presence and communication style to our new target audience and helping to forecast their expectations and experience. I am a people person and enjoy working in teams; it’s a brilliant way to bounce ideas off each other.
I deal with high profile customers from beginning to resolution with any issues they may have. I also liase with bloggers and other brand representatives who we use.
I forecast and prevent critical incidents & resolve them when they arise.
Schedule tweets & Facebook posts for the brands & maintain Gareth Jones Twitter & Sarah Curran OBE
Attend meetings with brand heads about the direction of the brands and respond to brand approved changes, publish approved statements & advisor bulletins. Log fan figures and estimate growth for the brands to direct which brands may need a bit more TLC.
Monitor, update & maintain the website forums & FAQs. Monitor external sites such as HotDealsUK & Money Expert for any mentions.
Social Media Assistant - Shop Direct
Nov 2013 - Present
Games Design - BA Hons - UCLAN
Aug 2010 - Sep 2013
Art - Graphics - Foundation Degree - Distinction - Liverpool Community College
Aug 2009 - Jul 2010
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