The Film & TV Charity launches industry support line

The Film & Television Charity, the charity for everyone working in UK film, cinema and television, has announced details of its new Film & TV Support Line, providing confidential and independent support, 24/7 and free at the point of contact.

The Film & TV Support Line phone number is 0800 054 0000 and the service can also be accessed from their website and by emailing

Alex Pumfrey, CEO of the Film & Television Charity said: "Ours is a wonderful, world-beating industry where people love their work and show tremendous commitment and dedication. But we also know that it can be tough and lonely, with often a strong sense that you are on your own, particularly for the two-thirds of our industry who are freelance.

"We’re launching the brand new Film and TV Support Line to provide support for a wide range of needs including stress, anxiety, health, mental health, and financial and legal concerns. We hope anyone from any area or role, with issues big or small, will get in touch.”


Ours is a wonderful, world-beating industry where people love their work... But we also know that it can be tough and lonely.

Alex Pumfrey, CEO of the Film & Television Charity

The service is backed by the BFI and supporting partners, The Production GuildWomen in Film and TVFilm Distributors’ AssociationPact and UK Cinema Association. A support line was highlighted by the industry in working with the BFI and BAFTA in developing a Set of Principles and Guidance which was launched in February 2018 as a vital resource for people dealing with bullying and harassment in the workplace.

The Film & TV Support Line is run by professionally trained staff with expertise and experience in supporting multiple personal and professional difficulties and is delivered by Connect Assist, a social business with over 10 years experience providing dedicated helplines to charity, third sector and public sector organisations.

Jen Smith, the BFI’s Head of Inclusion says: "Providing an accessible Film & TV Support Line for people working in film and television who are dealing with difficult situations including bullying and harassment is an important step forward for our industry. The BFI congratulates the Film & Television Charity and the other industry partners involved in developing this practical resource to help people at their time of need.”

The Film & TV Support Line from the Film & Television Charity offers support on a range of issues including:

  • Bullying and harassment support
  • Support for depression and anxiety
  • Debt and money advice
  • Specialist addiction counselling
  • Legal advice and support
  • Bereavement counselling
  • Financial assistance

The service can be accessed in a way which suits individuals best via:

After initial contact has been made, the support team may offer a choice of tailored follow-up support for those who need it. 

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